Frequently Asked Questions

Delivery Information

How long does delivery time take?

Delivery time depends where you live and how much traffic there is at that time frame. Typically orders placed in the towns of Martinez, Pleasant Hill and Pacheco area delivery times are under 1 hour. In the towns of Concord and Walnut Creek delivery times are about 1 hour to 1 hour and 15 min. In the rest of our map delivery times are about 1.15 hours to 1.5 hours.

Is there a delivery fee?

There is no delivery fee, however we do have a $45 minimum order for delivery.

Payment Information

Is there tax added onto my purchase when I check out?

Sales tax which is based on the sales tax rate of the city being delivered to will be charged to all recreational orders. Medical patients are exempt from sales tax. A 4% Cannabis tax charged by the county will be applied to all orders.

What Payment Methods Are Accepted?

We currently accept Cash and ACH payment processing. The payment for the Cannabis order may be made from the checkout page on the website using ACH payment.

Ordering and Account Registration

Do I need an account to place an order?

You will not need an account to start an order in your online shopping cart. However, to place the order you will need to create an account, which typically takes about 45 seconds to 1 minute.

Whom should I contact if I have any registration problems?

If you are having problems with our website either ordering or making an account please contact for further assistance. We understand the difficulty technology can pose and will do everything in our power to get your order delivered.

Do you give discounts for seniors and Veterans.?

Yes we do, just email us at or give us a call (925)864-4743 and we will set you up with a lifetime 10% discount.

Is there a guarantee on the medicine I purchase from you?

Yes, if you have an issue with the Cannabis product you purchased we will accept a full return within 5 days of purchase depending on the circumstance. After 5 days from purchase date we will apply a credit to the customers account. No returns accepted after 14 days of order being delivered.

Helpful Medical Information

I have seen acronyms like THCA, CBD, CBN and CBG. What do they mean?

These refer to the molecules within cannabis, THC is the one most commonly known but CBD is gaining in popularity because of its profound work in cancer research and has had incredible results in subsiding seizures. More research is happening all of the time.

If I have bruises or aches and pains, are topical creams my best choice?

Topicals are great for aches and pains on the surface of the skin and deep within the muscle as well as arthritis and sunburns. The healing effects of the CBD/THC can do wonders to help heal and relieve an aching body.

What is tincture and how can it help me?

Tincture can be made using a few different extraction techniques, once processed you can take it orally or add into food. If you do not want to eat an edible but get a similar effect, tinctures are a great alternative.

If I can’t sleep at night, is cannabis a good option for me?

Yes, in our opinion, Cannabis either smoked or ingested can aid the user in getting to sleep faster and obtaining a sound night’s sleep. Tinctures, edibles and Cannabis flower can all help with sleep aid.

What if I have pain but do not want to actually get high?

This is where CBD products are best, there are topical and edible CBD products on the market that give you pain relief with no high at all due to the lack of THC.

Random Questions and Information

How does Shoot the Moon address climate change?

We take climate change and being a green company very seriously. When we moved into our new office space we updated all of the electrical to modern energy saving lighting. All of our deliveries are made utilizing a Tesla which is a fully electric car and finally we are on the green energy plan with PG&E where 100% of our energy comes from renewable resources.

Do you have any job opportunities?

Email all resume’s to

Is it legal to fly with my medication?

Yes it is legal to fly out of a legal state, however if you are landing in a non-legal state you may or may not run into problems.

What is the difference between Indica and Sativa?

They are both Subspecies of the Cannabis plant but they differ in certain properties. Sativa is best suited for the day time, provides a higher CBD content, more energetic and uplifting feeling. Indica is more for night time with a higher THC content, Calming, relaxing and chill. Both can stimulate appetites.

How can I trust that you know what medicine will work best for my specific needs?

Every individual has different needs. It might take time to find the exact right product that helps fit those needs, our consultants are very knowledgeable and will be able to help get the right medicine for you.

Do you have a weekly newsletter to let me know about your new products and promotions.

Yes. On the footer of all of our pages is a signup for our text and newsletter regarding our new products and promotions.